Internal Monologue
Ramblings of a infosec geek, photographer, dad, and hubby.
Ramblings of a infosec geek, photographer, dad, and hubby.
Mar 13th
I wrote this review in July of 2009 when I first purchased the Ooma service. Since, I have recommended Ooma to quite a few people who chose to purchase it and love it, I thought it was worth sharing on my blog. Call quality has improved dramatically since my original assessment to near flawless for all calls. You can’t go wrong with free, combine that with great performance and Ooma is a no brainer.
I should note that a few of the people I have recommended Ooma to now have to pay government telecommunication fees that amount to a few dollars a month. I assume I am grandfathered in, as I have never been charged a fee other than my original purchase of the product.
Enjoy free telephone service, if you need it.
I have waited two months to test the Ooma service before writing this review.
Like many, I was a former Vonage user and my interest was piqued by “FREE” telephone service. I began reading reviews and noted that many of the negative reviews seemed be attributed to the fact that many did not read the terms of service or failed to understand the installation procedure for the device, and I can understand why. I am a techy, and understand data and telephone networks.
Ooma does a really nice job of creating documentation to aid in the installation process. One of the real confusing issues is that, they really cannot document each unique issue that a user may face with their home wiring. This isn’t the fault of Ooma, as I stated, they do a really great job of trying to document wiring issue and installation designs. They do it in a very articulate manner that is easy to understand (IMO) however, it can still be confusing.
I am not a person who is excited about packaging; however, if you are, the packaging is of high quality and leads you to believe you are getting a very high quality product. The manuals are well written. I purchased the Ooma device plus the Scout; however, I have no real use of the Scout. I don’t need a second line, norm am I interested in their premium service.
On to the installation. The device itself appears to be built well, sturdy, and heavier than I anticipated. I decided to install the Ooma device behind my Internet facing router. This is NOT the recommended installation technique per the Ooma instructions. I initially had an issue getting the device to connect to the Ooma network. The lights on the Ooma device work in a diagnostic manner, they either blink or change color indicating a specific problem. After some time and rebooting the device (removing the power cord and plugging it back in) I got the device to sync with Ooma.
Over the next few weeks I paid close attention to the call quality and we initially experience dropped call or intermittent moments when we could not hear the other party.
I decided to move the Ooma device outside of my Internet facing router. Hence, the connection referenced the following: Cable Modem > Ooma > Router. This alleviate the need for that data (voice calls) to be processed via my router. Overall call quality may have improved a little bit, but we still ran into issues now and then. Overall, call quality was acceptable given our limited use of the home phone.
An issue I noted during installation was the white / flat network cable that was included with the Ooma device did not provide a steady and high quality network connection. I believe this was one of the core reason I had issues connecting to the Ooma service initially and why the device would lose connectivity sporadically. I did write Ooma about the problem but did not receive a response. I swapped out the cable with one of my own and the connection has been perfect since.
Speaking of, I should note that I ported my number from Vonage. During the port process, Ooma noted that it would take approximately 3-4 weeks and we would receive updates via email. Our porting process took about four weeks, during that time I did not receive any email updates. I emailed Ooma for an update (at the same time I emailed their support folks about the network cable) and did not receive any updates.
Overall, I have to make the assumption that if you need to contact support, you should set your expectations very low. Note that I did not try to call them, only attempted to email them, so take my comments with a grain of salt. Based on my experience, I would expect issues if I REALLY needed their help.
Oh, I almost forget, with the initial service, you also get to enjoy the Ooma premier service for the first month. I requested via email that our trial be extended since we really did not begin to use the service until our number was ported. I never received a response to my request. In all, we have not subscribed to the Ooma premier service, the only thing I liked about the enhanced service was when a voicemail was received, a transcription of the voicemail (not always accurate) and a MP3 of the recording would be sent to me via email.
With the base service, they still email you an MP3 of your voicemails; however, only include the number of the caller and notification that you have a voicemail. You need to login to the Ooma website and/or visit the base station to listen to the voicemail..
In closing, I have had a positive experience with the Ooma service; however, if I place myself in the shoes of a novice user, my experience may not have been so positive. In the same sense, many of the issues users may run into may not be Ooma’s fault; however, since the average person just spent a considerable amount of money, they will likely be very unhappy with Ooma.
Overall call quality has been acceptable to me. We don’t use the home line heavily so when we do, it is reliable.
For the price, I am happy with the service and hope the compnay will be around for a considerable amount of time!
Mar 2nd
I ran across a few websites / web apps I wanted to share with the masses as they may come in handy one day.
Glassdoor.com – Description per the glassdoor.com website, “Glassdoor is your free inside look at jobs and companies. Salary details, company reviews, and interview questions — all posted anonymously by employees and job seekers”
Gethuman.com – Description per the gethuman.com website, “Need a company phone number? Other tips or information? GetHuman is the ultimate consumer tool with phone numbers, shortcuts, reviews, tips, and more for companies worldwide.”
Rescuetime.com – Interested in knowing how and what you spend your day doing and how productive you are. Rescue Time monitors what you are working on and allows you to set goals and productivity alarms. You are sent weekly reviews of your productivity.
Squareup.com – I think this is an amazing start up, SquareUp allows anyone to accept credit cards via their Smartphone. The charges aren’t to terrible either. They will also send you a swipe attachment that plugs into your Smartphone headphone jack. The rates are different depending on if you enter the credit card number or “swipe” the card. You can text message a receipt or have one send via email. It even geotags the location of the transaction on the receipt. You can link a bank account to your SquareUp account and funds are automatically transferred.
Feb 24th
I want to finish up my post related to my journey to the CISSP certification. As mentioned in my prior post, I sort of put the cart before the horse per say and provided feedback about the exam without any details about what I did leading up to the exam.
First and foremost, I have provided a list of resources (books, websites, authors, training programs) that I either used or referenced while preparing for the exam.
I choose to take the SANS Management (MGT414+R) course during the SANS Network Security conference in Las Vegas in September 2010. The course is six days in length and has extended hours both early in the morning and into the evening. It is an intense course with tons of material, albeit focused on the core domains related to the CISSP. The course also prepares you for the GIAC (Global Information Assurance Certification) – GISP (GIAC, Information Security Professional) certification. This certification is also a 250-question computer proctored exam. I will not detail this exam in this post.
My SANS course was instructed by Eric Conrad whom has also published two books related to passing the CISSP exam.
Conrad’s CISSP study guide is an abridged study guide. I would say that it offers enough detail about any one CISSP related topic; however, do not expect the guide to offer in-depth knowledge about any one subject. The goal is to give you only and exactly what you need to pass the exam. I say that with a caveat, the true test of the exam is understanding the topics covered within the domains; however, if you are unfamiliar with how to apply that knowledge, the exam will be difficult. If you are unfamiliar with a topic or specific concept, you will need to get in-depth information elsewhere. If you are a seasoned InfoSec professional and are preparing for the exam, you may not need in-depth knowledge and this book may be perfect for you. The key is to understand the concept and know how to apply it. How you get to that point will be different for each person.
Conrad also recently published, “The 11th Hour CISSP Study Guide”. This book was released after I had studied for the exam and I didn’t have an opportunity to review it.
I do not believe anything can replace the, “Official ISC2 Study Guide” or the well respected Shon Harris, “All-In-One CISSP Study Guide” which offers a great deal of detail and explanation to any CISSP topic. These books are great for both ongoing reference and detailed study guide. In my opinion, these books may be overwhelming if you try to read and learn about every concept in the detail offered by these books. Frankly, I do not believe you need to learn each concept to the level offered in these books to pass the exam.
The SANS course was worth the investment, it offered an amazing amount of information both within the course and as a networking and education event. They packed each day with opportunities for education from 7am to 10pm. The conference was a fire hose of information, be prepared if you attend a SANS event! I have attended a few SANS training events and by far they are the foremost authority on Information Security training. I highly recommend SANS education and training events.
The SANS coursework is excellent and offers very good detail and closely matches the knowledge required to pass the exam. I used the books from the course to review many of the concepts. The course is broken down based on the 10 domains, at the conclusion of each domain, there is a quiz to test your knowledge.
Following the course, SANS offers a recording of the same class via the SANS portal. The class recording I received was a recording of a class instructed by Dr. Eric Cole that occurred a few weeks prior in San Diego. I loaded the MP3s on my cell phone and listened to them during my commute to/from work. The class recordings were more helpful than I expected. Having a different instructor explain the same concepts in a different manner cleared up confusion and also reinforced my knowledge on a number of topics. If you decide to take the SANS course, I highly recommend the class recordings. You can also follow along via the course booklets as well to reference notes you may have taken during class.
As far as practice tests, Syngress, the publisher of Eric Conrad’s book offers two online exams. The practice questions were helpful and recommended. I also used the practice exams provided during the SANS course.
I used Cccure.org, which was highly recommended by a number of sources. I paid for six months of access to the site, you can gain partial access to the site for free; however, I truly wanted to immerse myself into long test taking attempts. In all, I like the environment provided by CCcure, the test environment and feedback provided with each question is very useful. I do have to say that many of the questions were dated and not relevant to the current exams. In all, be careful how much effort you place on learning some of the question offered by this site. It is helpful; however, you will see questions that are no longer relevant to the exam as it has changed over the past few years.
Ok, to summarize how I prepared for the exam. I highly recommend the SANS course, it was phenomenal. I scheduled the exam six weeks after the course. The weeks following the course, I created a small study guide from the SANS coursework. I took the Syngress and CCcure exams and began to figure out what domains I needed to spend additional time studying. I used the Conrad book and if that didn’t do the trick, I pulled out the Shon Harris and ISC2 study guide for additional detail. The two weeks prior to the exam, I spent a good deal of time taking practice tests and refining my own study guide of which I hope to offer here soon for download. I want to update some of the information and make corrections prior to providing it. I made every attempt to score at lest an 80% on most of my practice exams, this was a key number offered during the SANS course.
The night before the exam I reviewed my homegrown study guide a few times and relaxed. It worked! I’ll post the study guide soon, good luck in your CISSP endeavor!
Feb 24th
When my wife and I were considering different names for our child, a friend of our (Melissa Cathey) posted this online. With her permission I am republishing the post as I though it was pretty interesting and funny! At the conclusion of her post, there are a number of comments that were left on Facebook offering a number of additional provoking thoughts!
Naming a Child
by Melissa Cathey on Wednesday, February 2, 2011 at 11:41pm
Hadn’t put this out here and in honor of Elissa & Dan’s balloting on names thought it was good timing hehe (and by the way, Elissa & Dan your names seem to pass to me!)
Here is my compilation of the rules to be considered before settling on a name for a child (and some even could apply to pets, but that’s mostly #5). These are based on a combination of history, stories I’ve been told, and people I’ve actually known. Particularly important for those without children in the ages mentioned. Anyone else have simiilar things that have inspired them to naming rules?
1) Say the full name aloud in all its variants (first middle last, first last, last first middle initial).
2) Repeat #1 to a 13 year old. Give them 10 minutes to tell you everything the name brings to mind. You now know all the sing-songy name calling or nicknames other teenagers might use on your child as well as avoiding the assumption you named your child after the latest video game fad or latest tween pop star.
3) Repeat #1 using a 6-year old; if you don’t get any excited recognitions, you very well may avoid naming your child after the hottest children’s show character.
4) Write down initials and monograms so you know what they spell. Consult an urban dictionary & a normal dictionary. (A sample of the dynamic at how a childhood friend’s parents failed both … Ann Sally Shipman)
5) Imagine standing on your porch in your neighborhood yelling the name at the top of your lungs in its full glory, with the optional difficulty level of doing so in your underwear. (Nod out to John Conner whose story about a friend on his porch at midnight in his underwear screaming for his cat Cocaine.)
6) Remember quirky names like Moon Unit aren’t so cool if your parents don’t make millions every year. And names that are inescapable connotations or descriptions can fall flat if Sunshine turns out to be a Goth chick or Studley is actually the more lanky/geeky type. Some of these types of names also don’t transition well to adulthood.
7) Inquire around for everyone’s idea on what nickname might stick based on the name. No matter how much you SAY the child will be known as the full name, you can’t really control that as much as you think.
And you know sometimes fate is just going to step in….which I’m sure is how I had a 7th grade female only PE coach named Miss Massengale, another teacher named Ms. Blitch, and a dentist named Dr. Paine.
Comments:
Beth Snyder – Now if only you had posted this when my niece named her daughter Clover Claire.
February 2 at 11:48pm
Beth Shupp-George – I read something once about choosing a girl’s name. Try it out in the following two sentences:
“Ladies and gentleman, Senator _____________!”
“Ok, fellas, put your hands together for the lovely _________!”
If it sounds better with the second look for another name.
February 2 at 11:50pm
Melissa Cathey @Beth Snyder – well it’s got potential for #2/3 in my rules, but more cute than anything. @Beth S-G: Oh my yeah, I think that’s going to be perma-added to my list! LOL
February 2 at 11:52pm
Stephanie Jones – I keep telling Justin if we have a boy I want to name him Dexter Morgan and if we have a girl I want to name her Veronica Mars. Lol
February 2 at 11:55pm
Beth Snyder – She was borned on St. Pat. day. Her mom calls her clover beanie for a nic name. Sorry but I think there better irish names out there.
February 2 at 11:56pm
Melissa Cathey – @Stephanie – Yeah, not sure naming after a serial killer (even fictionalized hero one) would pass the rules list LOL! Veronica is a cool name though, although yep the Mars would tip the scale!
@Beth Snyder – hmm and Clover I think is more English origin too!
February 3 at 12:00am
Melissa Cathey – http://www.ssa.gov/oact/babynames/ is a great site to check too – gives the “hot” names from the prior year’s tax filings in case you want to avoid ones very prevalent currently.
February 3 at 12:02am
Melissa Cathey – Ohmygosh…I’m not a half page in and this has me trying not to laugh too loud (at this hour)….
http://www.notwithoutmyhandbag.com/babynames/
February 3 at 12:17am
Julia Lyons-Ryle – Another rule: if the name sounds even remotely like it would look appropriate on a strip joint marquee or porn video cover, ditch it. Example: the poor girl I went to school with whose name was Candy Kaine. Her sister’s name was Sailor. Just screams stripper.
February 3 at 8:29am
Julia Lyons-Ryle – Oh – and thanks to John Conner, our daughter’s name didn’t end up sounding like “mammogram”. Thanks to Doug Goodrich, she got a lovely middle name and totally unremarkable initials.
February 3 at 9:02am